Terms of Service

Using the website

You can browse and shop with Soléna as a guest. Creating an account is optional. If you use an account, keep your sign-in information private and contact us if you suspect unauthorized access.

Provide accurate contact and delivery details, and do not misuse the website or another person's account.

Products and orders

Only products available for purchase can be ordered. Read product details, directions and the final label before use. Results vary; skincare descriptions are not medical advice.

Prices are shown in USD. Review your items, contact details, delivery address and final total before placing an order.

An order receipt acknowledges the order details received. It does not by itself confirm payment, customer confirmation for a cash-on-delivery order, or dispatch. If stock, payment or delivery cannot be completed, we will contact you about the order and any payment made.

Payment and cash-on-delivery confirmation

The payment options available for your order are shown at checkout. Cash on delivery is available within Lebanon. Online payment through Whish is offered only when it appears at checkout and is subject to service availability.

For cash on delivery, use the link in your confirmation email to review and explicitly confirm your order before dispatch. Receiving the email or opening the link alone does not confirm the order. Payment is due when the order arrives. If the link is unavailable or you need help, contact us.

If you pay online through Whish, the order remains pending until payment is confirmed. Starting payment or returning from the payment service does not by itself confirm that payment succeeded. Check your order status or contact us if the outcome is unclear before placing another order.

Delivery

Delivery within Lebanon is priced by iCarry for your selected location and package. Delivery is automatically free only when the merchandise total after discounts is above USD $100.00. Review the delivery charge and final total at checkout before placing an order.

Delivery is available within Lebanon, subject to address confirmation. We do not offer international delivery. Provide a complete address and a reachable phone number so we can check delivery arrangements and contact you if there is a problem.

Delivery depends on the confirmed address and courier arrangements. An order receipt or payment confirmation does not mean the order has been dispatched or delivered. If delivery details or progress are unclear, contact us with your order reference; we will check the status and explain the available next steps.

Cancellation and returns

See the Order Cancellation Policy to request a cancellation. A request is not a confirmed cancellation; dispatch or courier handoff may prevent us from stopping delivery. Payment and any refund are handled separately.

The Refund and Returns Policy explains the 10-day withdrawal right for eligible unused online purchases and the exclusion for used products when changing your mind. Faulty, damaged, incorrect or misdescribed items are handled separately: a fault discovered after use is not automatically rejected, and those rights are not limited to 10 days.

Privacy and marketing

Our Privacy Policy explains how information is handled. Marketing emails are a separate, optional choice.

Your rights and contact

Applicable Lebanese law governs these terms. Nothing here limits mandatory consumer rights or your right to seek help from a competent authority or court.

For help with a Soléna order or these policies, email support@mysolena.com or call +961 78 760 514. Our Contact page also lists our support channels.

We may update these terms. The date above identifies this version; changes do not remove rights arising from an earlier purchase.